Testimonials

Our exceptional workmanship and outstanding customer service have made Nova Heating the trusted name in heating and cooling throughout North Vancouver, West Vancouver, Lions Bay, Burnaby and Vancouver.

We put our clients’ need first and it’s always rewarding when they let us know we’ve done a great job. Our average customer rating on HomeStar is 10/10 with a 94% Star Score.

Here are some insights into what our customers have to say:

I would highly recommend Nova Heating to anyone looking to install A/C in the home. The team at Nova were great communicators, always punctual, friendly, reliable and provided speedy service! They provided a timeline for the work and kept their word. Travis and Eric recommended and installed three Samsung Whisper units that have worked really well. Travis is very knowledgeable in his field and was a pleasure to work with. Thanks for your great work guys! – Meah Amies


I had three options and Travis stood out about the rest. Professional. Reasonable. And after the job was completed he is absolutely someone I’d recommend to anyone.
– Randy Hackbart


I recently had a Samsung split air conditioner unit installed and I LOVE it. Travis was very professional and quick to respond to all of my 100 questions and numerous phone calls. I highly recommend the Nova Heating team, as I’m extremely satisfied with the customer service and the product.
– Mel W


Replacing our old furnace with a high efficiency furnace presented a challenge due to its central location. We wanted it vented up through the roof B vent rather than a side exit and Travis was the only one willing to work with us to solve this issue and make it work. In addition to the furnace, he also installed a tankless hot water system. Travis and his team were very accommodating and answered all our questions. After installation, there were several issues that needed to be resolved and Travis returned several times to ensure they were taken care of. We would not hesitate to recommend Nova Heating to anyone.
– Robert McFadden


Travis came to my rescue when another company pushed me hard to replace the entire furnace by quoting me $1500 in parts and then further damaging my furnace to try and prevent it from being repaired as is. Travis took time out of his busy day to answer my questions and arrange the parts I needed quickly so we could get the heat turned back on after already being four days without it. (Other company could come install a new furnace FOUR MORE days later)
Highly recommend Nova Heating for all your heating needs! This guy is a diamond in the rough! – Matthew Nieken-Spence


I don’t think there are very many companies like this anymore. A family-run business, with excellent service, and they are extremely knowledgeable. Would not hesitate to recommend them!
– Katharine Wall


We have been long time customers of Nova Heating. After our hot water tank started leaking we replaced it with a Rinnai tankless hot water system. Extremely pleased with the service we received – from the first call to reception, followed by the quick response from Travis and his team. We highly recommend Nova.
– Kathie Marina


We have been doing business with Nova Heating for a long time. Purchased both a high efficiency furnace and a hot water tank from them. Their service has always been wonderful. They provide excellent, friendly customer service and are always quick to attend when you need a repair. They don’t sell you more than you need and even offer suggestions to prevent the need for a service call. I recommend them to everyone I know.
– Pat Love


Our furnace died on one of the coldest days of the year and Nova came to our rescue. They came within a day for both the initial inspection and installation of our new furnace. Their team was so warm (pun intended) and knowledgeable. They guided us through every phase of the process to make sure we were well informed of cost, installation, venting (which lead us to our strata for approval) and maintenance. Nova is a family-run business that goes above and beyond to offer outstanding customer service! I would highly recommend them to anyone needing heating help!
– Jody Field


Our hot water heater failed and started leaking water on a weekend. The company we initially contacted said it was near impossible to remove the old tank without moving our furnace, and new gas hot water tanks wouldn’t fit our space so we’d have go to more expensive options that would fit. I contacted Nova heating and they were able to immediately problem-solve our situation, source a new gas hot water heater at a reasonable cost and install it within 24hrs. I’m not sure we’d have been able to resolve our issue so quickly and painlessly with any other company.
I highly recommend this group. My customer service experience was exceptional. – Robin Eisler


A special thanks to Nova Heating, namely Darrell and Travis, their your impeccable service. We knew we could rely on your honesty and thorough workmanship as we have been dealing with you for over twenty years for all our gas appliances.
– Gary and Penny M


I was very pleased with the service I received from you.  I was afraid my water heater wasn’t going to last much longer so I decided to have a new electric water heater installed. Kim sent me a quote and arranged to have it installed. I was delighted to hear from my tenant that it was installed within the time stated and that the old water heater was removed. He did a great job! I would give you a score of 10 out of 10 and would recommend your company to family and friends. Thanks! –
Diane T


We have done a complete reno at my mom’s house and for some reason the hot water tank was not working properly. We called Nova Heating and one of their guys came by the same day, spent about an hour and got it working. We were so happy with how quick it got fixed we even tipped him a bit. Definitely would recommend them to others. – Patryk


Just wanted to say how impressed I am with Travis and his quick, efficient, and excellent customer service. I will be recommending Nova Heating to all of my friends. Thank you. –
Paul V


I found Darrell to be very knowledgeable and straightforward. He understood my technical issue with an older style furnace and with no pressure tactics and had it up and running perfectly. These are your go to experts, folks. –
Don


We had Nova Heating clean and service two gas fireplaces and he furnace.  On time, friendly, thorough, and we found a loose sticker had flown into our furnace fan, so having it serviced saved us an expensive replacement. Highly recommended. –
Lance P


Nova Heating fixed my hot water heater. They did a wonderful job and I would recommend them to anyone who needed repairs done. They were fast, friendly and inexpensive. I will be using their services if needed and when needed in the future. –
Danielle


We recently had an Armstrong high efficiency furnace supplied & installed by Nova Heating. We are very pleased with this furnace & have noticed a significant reduction in our heating costs. The work was completed quickly & professionally & at a very reasonable price compared to the “Big Box” retailers. I would highly recommend Nova Heating if you’re considering a furnace upgrade, service or any other heating requirements. –
Randy & Colleen D